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Booking Policy

 

1. Booking Your Experience

  • Inquire & Consult: Start by telling us about your trip and what kind of video you envision. For custom Bespoke Style projects, we'll dive deeper into your ideas.

  • Quote & Contract: We'll send you a clear quote and contract outlining all the details: services, prices, schedule, and our policies.

  • Confirm with Deposit: To lock in your date, simply sign the contract and pay a deposit of ₩330,000. We'll confirm your booking via email within 24 hours.

2. Final Payment

  • The remaining balance is due by your filming date. Please note that shooting cannot proceed if the final payment hasn't been completed.

3. Changes to Your Booking

  • Filming Date Change: You get one free date change if you request it at least 7 days before your original filming date. If you change within 7 days, a ₩100,000 surcharge will apply. All changes depend on our team's availability.

  • Service Content Change: We can discuss changes to your service (like adding hours or options) up until the filming date. However, please understand that not all requests may be feasible on the day itself.

  • Travel Surcharge: For shoots outside Seoul, an additional fuel surcharge will apply, based on the location. We'll let you know these costs during our consultation.

4. Cancellation & Refunds

  • Deposit Refunds:

    • Cancel 30+ days before filming: 100% deposit refund.

    • Cancel 15-29 days before filming: 50% deposit refund.

    • Cancel within 7 days of filming: Deposit is non-refundable.

  • Final Payment Refunds:

    • Cancel 7+ days before filming: 100% balance refund.

    • Cancel within 7 days of filming: Balance is non-refundable.

  • Unforeseen Circumstances: In case of natural disasters or other unavoidable events, we'll work with you to reschedule or provide a full refund. This doesn't cover personal travel delays.

5. Delays & No-Shows

  • Client Delays: If you're more than 30 minutes late, your shooting time may be shortened. Delays over 1 hour may be considered a no-show, with no refund.

  • No-Show: If you don't show up for your shoot without prior notice, your payment will be non-refundable.

6. Copyright & Usage

  • Copyright: The video's copyright belongs to NIVL.

  • Personal Use: You're free to use your video for personal, non-commercial purposes.

  • Promotional Discount: Allow NIVL to use your video for our portfolio and promotions (website, social media) and receive a 30% discount on your total service fee! Please let us know if you prefer not to have your video used for promotion.

7. Important Information

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